Frequently Asked Questions

FAQ

Most frequent questions and answers

Exchange or store credit is granted within 7 days with receipt and price tags. Exceptions ( Must be in original condition it is up to the manager to determine the original condition)
Wigs, Hair pieces, drawstring ponytails, clothes, cosmetics, hair color, jewelry, barber tools, and sale/red tag items, are Final Sale!

Why we close 5 minutes prior to 8 O'clock?

Why do we open a half hour past 9 AM and close 5 minutes prior to 8 PM? It may seem link an inconvenience, but the registers are turned off at 8:00 PM as it has been for a decade. We have been proudly opening our doors at 9:30 AM for this amazing neighborhood since 2009. We sadly close them every evening at 7:55 PM. As we have for the past 10 years. Everybody part of this fine community appreciates how uncustomary and local we are. if you have not shopped with us before, then you are in for a pleasant surprise. Thank you for shopping at Carolina Beauty, for all of your hair and beauty needs.

What are the no refund, no exchange items?

Wigs, Hair pieces, Ponytails, Clothes, Cosmetics, Hair color, Jewelry, Barber tools, and sale/red tag items are FINAL SALE!

What is the store policy for wigs?

Wig Cap purchase required to try on
You must buy a new wig cap here
You can try up to limit of 4 wigs per cap
We do not accept your own wig caps (For your personal hygiene and for others)
Do not take wigs off the mannequin yourself.
All wig purchases are FINAL SALE!
No refund & No exchange

What is the store hours?